Shipping policy

SHIPPING

Orders typically take 3 business days to be processed and shipped for in stock merchandise, but is longer than this during sales, new launches, and holidays! We currently ship Monday - Friday, and only offer USPS & UPS for shipping. Receiving an email saying your item has shipped does not necessarily mean it will be shipped that day; it means your order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as quickly as possible.  Transit time estimates given at checkout are after the fulfillment time, and are subject to USPS delays. Shipping prices are determined by USPS & UPS which are based on the weight of your entire order and its destination from our warehouse. We will not issue shipping refunds for shipping delays.

 

PRE-ORDER ITEMS

Payment is charged immediately at checkout.

Pre-order items are not available to ship at the time of purchase. Shipping timelines for pre-order items are detailed in the product description. If you are ordering a pre-order item with an in-stock item, your order will ship when the pre-order item becomes available (unless otherwise noted). If you’d like to receive your items separately, please separate your cart into multiple orders. Bundled items cannot ship separately. We don't split orders after they are placed.

 

DOMESTIC SHIPPING

 

Please note the following delivery time estimates for the various domestic shipping methods:

USPS First Class (only available for packages 15oz or less) - 2 - 6 business days 

USPS Priority (required for packages 16oz and up) - 1 - 4 business days 

USPS Media Mail (only available for media items such as music) - 3 - 8 business days 

Please be aware that these timelines do not include order processing time. Please see our shipping policy above so you are aware of these timelines which may prolong your delivery estimate.

 

INTERNATIONAL SHIPPING & DUTIES / TAXES

International shipments may incur import fees and duties / taxes that are not reflected in our shipping prices.  We are not responsible for duties / taxes imposed on your order. Please consult your country’s customs office for details about any additional duties and taxes required for your order.

International delivery times average 12 business days once shipped, but can be delayed by customs. Some orders could take up to 8-10 weeks for delivery. If it is past the 8-10 week time window but your tracking has recently updated to show movement, your order is still on the way. We are not responsible for these delays and this issue should be taken up with the shipping carrier or customs authority. If your tracking has not updated after the 8-10 week time period, please reach out to our customer care team. Please be aware that we are not financially responsible for products confiscated by the legal authorities of your country or state. The customer is responsible for all shipping charges for orders that are refused upon delivery. Per the terms of our return policy, please note that shipping arrangements and costs incurred to returned or exchanged items are the customer’s responsibility.